Returns Policy

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At Damage Hair, we stand by the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you’re not satisfied, please review our returns policy below.

Eligibility for Returns

To be eligible for a return, items must be unopened, unused, and in their original packaging.
Returns are accepted only within seven (7) days of the delivery date as shown by the tracking information.
Products that have been opened, used, or show signs of tampering are not eligible for return or refund.

How to Initiate a Return

Contact Us: Email us at info@damagehair.com.au within seven (7) days of receiving your order. Please include your order number and reason for the return.
Return Authorization: Our customer service team will review your request and provide you with return instructions if your return is approved.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure we receive the item.

Refunds

Once we receive and inspect your return, we will notify you via email.
If the return is approved, a refund will be issued to your original payment method within 5-7 business days.
Please note that any shipping fees from the original order are non-refundable.

Non-Returnable Items

Opened or used products are not eligible for return.
Gift cards and promotional items are also non-returnable.

Exchanges

We do not offer exchanges. If you require a different product, please place a new order on our website.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us at info@damagehair.com.au within 48 hours of delivery with photos of the damage, and we will arrange a replacement.